Question 1

What services does Karuna offer?

Accepted Answer

Karuna provides on-demand caregiving across three categories: elder care, mom & baby care, and recovery care, all delivered by verified caregivers at your doorstep.

Question 2

How does caregiver verification work?

Accepted Answer

Every visit passes 3 locks before it begins: a GPS match confirms the caregiver's location, a selfie match confirms their identity, and a family OTP confirms you're expecting them.

Question 3

Are Karuna caregivers background-checked?

Accepted Answer

Yes. Every caregiver is screened through third-party background verification before they're allowed to take a single booking.

Question 4

Is mom & baby care handled only by female caregivers?

Accepted Answer

Yes, all mom & baby care visits are staffed exclusively by female caregivers for comfort and trust.

Question 5

When do I pay for a visit?

Accepted Answer

You don't pay upfront. Payment is collected only after the caregiving session is complete and you're satisfied with the visit.

Question 6

Which areas does Karuna currently serve?

Accepted Answer

Karuna currently operates across Bengaluru.

Question 7

Can the caregiver stay overnight with my loved ones?

Accepted Answer

Currently Karuna offers sessions from 30 minutes up to 10 hours. Overnight stays are not yet available but are on our roadmap. You can book consecutive sessions to cover extended hours.

Question 8

What if my loved ones needs help with medical equipment?

Accepted Answer

Karuna caregivers provide personal and daily living assistance only. If your loved ones requires clinical support (oxygen, feeding tubes, injections), we recommend hiring a qualified nurse alongside a Karuna caregiver for non-medical needs.

Question 9

How quickly can a caregiver arrive after booking?

Accepted Answer

Most bookings across Bengaluru are confirmed within 30–60 minutes. You can also schedule visits in advance for a specific date and time.

Question 10

Can I request the same caregiver for recurring visits?

Accepted Answer

Yes. After your first visit, you can mark a caregiver as a favourite and request them for future bookings, subject to their availability.

Question 11

Are all caregivers for this service female?

Accepted Answer

Yes. Every caregiver assigned to a Mom & Baby Care booking is a verified female caregiver. This is a non-negotiable policy for comfort and trust.

Question 12

Can the caregiver help with night feeds?

Accepted Answer

Absolutely. You can book sessions that cover overnight hours so the caregiver handles feeds, diaper changes, and soothing while you rest.

Question 13

Is this service available during pregnancy as well?

Accepted Answer

Yes. Karuna caregivers can assist with light household tasks, mobility support, and companionship during the later stages of pregnancy.

Question 14

How soon after delivery can I book a caregiver?

Accepted Answer

You can book immediately — many families schedule their first session for the day they return home from the hospital. We recommend booking in advance so a caregiver is ready on your arrival.

Question 15

Can the caregiver help change wound dressings?

Accepted Answer

No. Karuna caregivers can observe a wound and alert you or the family if something looks concerning, but they will not perform any wound cleaning, dressing changes, or suturing. These require a qualified nurse.

Question 16

How soon after discharge can I book a caregiver?

Accepted Answer

You can book before discharge so a caregiver is ready the moment you arrive home. Many families schedule their first session for the same day.

Question 17

What kind of mobility support is provided?

Accepted Answer

Caregivers assist with standing, sitting, walking short distances, navigating stairs, and safe transfers between bed, chair, and bathroom — reducing the risk of falls during recovery.

Question 18

Can I book for just a few hours after a minor procedure?

Accepted Answer

Yes. Sessions start at just 30 minutes. Book only what you need — whether that's a couple of hours post-procedure or a full day of support.

Question 19

How do I book a caregiver?

Accepted Answer

Open the Karuna app, select the type of care you need (elder care, mom & baby care, or recovery care), choose a date, time, and duration, and confirm. A verified caregiver will be matched to your booking.

Question 20

How far in advance can I book?

Accepted Answer

You can book on-demand (as soon as 30–60 minutes from now) or schedule visits up to 7 days in advance. Advance bookings help ensure your preferred caregiver is available.

Question 21

Can I change the time or date of an existing booking?

Accepted Answer

Yes. You can reschedule a booking from the app up to 2 hours before the scheduled start time at no extra charge. Changes within 2 hours may be subject to availability.

Question 22

What's the minimum session I can book?

Accepted Answer

The shortest session is 30 minutes. You can book in increments from there up to 10 hours in a single session.

Question 23

When exactly is payment collected?

Accepted Answer

Payment is collected only after the caregiver checks out and the visit is marked complete. You are never charged before or during a session.

Question 24

What payment methods are accepted?

Accepted Answer

Karuna accepts UPI, debit/credit cards, and net banking through the app. Cash payment is not currently supported.

Question 25

Is there any upfront deposit or subscription fee?

Accepted Answer

No. Karuna has no subscriptions, no deposits, and no hidden fees. You pay only for the sessions you use, after they're complete.

Question 26

What if I'm not satisfied with the visit?

Accepted Answer

If something went wrong during a visit, you can flag it in the app before payment is processed. Our support team will review and resolve the issue, including adjusting or waiving the charge if appropriate.

Question 27

What is the three-lock verification?

Accepted Answer

Before every visit begins, the caregiver must pass three checks: a GPS match confirming they're at your address, a selfie match confirming their identity, and a family OTP confirming you're expecting them. Care only starts once all three locks clear.

Question 28

How are caregivers background-checked?

Accepted Answer

Every caregiver undergoes third-party background verification including identity validation, address verification, and criminal record checks before they can accept any booking on the platform.

Question 29

What should I do if something feels wrong during a visit?

Accepted Answer

You can end a session immediately from the app at any time. Tap the emergency button to alert Karuna's support team, who will follow up directly. You will not be charged for an interrupted session flagged for safety concerns.

Question 30

Can I see the caregiver's profile before they arrive?

Accepted Answer

Yes. Once a caregiver is assigned, you can view their name, photo, verification badge, and ratings from previous families before the visit begins.

Question 31

How do I cancel a booking?

Accepted Answer

You can cancel any booking from the app. Cancellations made more than 2 hours before the scheduled start time are free. Cancellations within 2 hours may incur a small fee to compensate the caregiver for their reserved time.

Question 32

Is there a cancellation fee?

Accepted Answer

Cancellations more than 2 hours in advance are always free. Late cancellations (under 2 hours) may carry a nominal fee, clearly shown before you confirm the cancellation.

Question 33

Can I reschedule instead of cancelling?

Accepted Answer

Yes. Rescheduling is free up to 2 hours before the visit and is the preferred option over cancelling. You can pick a new date and time directly from the booking screen.

Question 34

What happens if the caregiver cancels?

Accepted Answer

If a caregiver cancels, Karuna will immediately attempt to assign a replacement. If no replacement is available in time, you will be notified and can reschedule at no cost.